Xiamen Port Haitian Terminal will open self-service voice inquiry service
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"Dial 5829599, Haitian information will be checked!" Recently, Xiamen Port Haitian Terminal is about to launch a new service called "Dock Business Self-Service Voice Query".
After the service is started, the customer can call the 5829599 self-service line to learn more about the container information on the spot according to the telephone voice prompts, and query the latest terminal notice, job plan (box plan, approach plan, etc.) real-time information, and can query The information is sent to the customer's mobile phone via the SMS platform.
Previously, the daily service platform of Haitian Terminal was mainly reflected in “face-to-face inquiryâ€, “manual telephone consultation†and “Internet information inquiryâ€. The establishment of the self-service voice inquiry service platform for the terminal business is another innovation of Haitian's e-commerce service in the past 10 years, which will make the terminal service platform more complete and meet the needs of different customer groups.
It is understood that this service is the first time in the national port terminal. The person in charge of the project development of Haitian Terminal said that the original intention of this service design is to help customers solve the problem of inconvenient inquiries. After using this service, many customs brokers, cargo owners and trailer drivers will benefit from this. They only need to pay for the phone bill, they can always know the dock information they want to know, which reduces the waiting time and unnecessary bus return. It will be more active and convenient.