Rights protection, mobile phone battery is also within the scope of "three guarantees"

According to Battery.com.cn, on October 8 this year, Mr. Huang complained to the business and industry 12315 that on August 18th, he bought a mobile phone in the mall, and the mobile phone used a battery drum kit for about 50 days.

Mr. Huang found the mobile phone after-sales maintenance department after the event. The after-sales personnel suggested that Mr. Huang’s battery was not within the scope of the Three Guarantees. For the explanation of the after-sales personnel, Mr. Huang did not understand.

According to the "Mobile Phone Product Performance Failure Table" in Appendix 3 of the "Mobile Phone Product Repair and Replacement Responsibility Regulations", the accessories such as batteries and headphones are all in the three-package range.

The industry and commerce department reminds consumers that at present, some mobile phone after-sales points in the market, when encountering the consumer's request for repair or return, can not enjoy three bags, the battery is not in the three-package range, the charger does not guarantee the quality, etc. An excuse to deceive consumers to refuse to provide after-sales service.

After mediation by industry and commerce law enforcement personnel, the two sides reached an agreement that the operators replaced a new battery for the consumer, and the consumers expressed satisfaction.

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