"Three Guarantees" missing commercial vehicle rights without a door
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On October 1, the family car is about to enter the era of the new "Three Guarantees" policy. However, commercial vehicles are still being rejected.
The family car has waited for the new “Three Guarantees†policy and waited more than eight years. How long should the commercial vehicle “Three Guarantees†wait? It is still an unsolved puzzle.
For the protection of commercial vehicle consumer rights, the recall and the “Three Guarantees†can be described as two major guarantees. Among them, the former is the manufacturer's active recall of defective products, while the latter is the protection of consumer rights from the legal level.
At present, commercial vehicle recalls already have legal protection. The “Defective Automobile Products Recall Management Regulations†(hereinafter referred to as the “Regulationsâ€) has incorporated commercial vehicles into it and formally implemented it on January 1 this year. However, the “Three Guarantees†policy for commercial vehicles is Still no movement.
The implementation of the "Three Guarantees" vehicle is not only to protect the rights and interests of consumers, but also to raise the level of product quality in the entire industry.
Due to the lack of "Three Guarantees" regulations for commercial vehicles, auto companies generally lack the motivation to improve their own service standards. Although the “Three Guarantees†standard was formulated by each company according to its own conditions, it was mixed. Without regulations, China's commercial vehicle market has suffered from serious problems such as scattered, chaotic and poor.
Status quo: protection of good and bad
The commercial vehicle company that is the first to eat crabs in the domestic "three bags" of automobiles is Foton Motors. In 2007, Foton announced that it will officially launch high-end light card Omar's "first-after-buy" and "return, replacement, and repair" "three guarantees" services in the Guangdong region. Although there is a certain degree of limitation, it is the exclusive devaluation of the automobile “Three Guarantees†in the Chinese automotive industry, which has been hailed by industry experts as opening up a new era of domestic automotive industry services.
In fact, despite the lack of national-level regulatory protection, the current domestic mainstream commercial vehicle companies generally have similar “Three Guarantees†service policies for their own products.
For example, the "Warranty" service issued by FAW's Liberation official website stipulates that since the date of purchase, medium-sized series of gasoline vehicles will be within 18 months (excluding dump trucks) and the mileage does not exceed 50,000 kilometers (whichever comes first). Diesel engine within 18 months (excluding dump trucks), and the mileage does not exceed 150,000 kilometers (whichever comes first); Deutz engine is within 18 months, and the mileage does not exceed 200,000 kilometers ( Subject to first arrival; trucks, tractors, and vans except for diesel engines and their variants are to be within 18 months and the mileage does not exceed 50,000 kilometers (whichever comes first).
The dump trucks are within six months and the mileage does not exceed 30,000 kilometers (whichever comes first). The manufacturers are all in quality warranty. The low-speed car is only 6 months or 20,000 kilometers.
In the spare parts industry, such as heavy-duty automobile transmissions, the highest mileage of the “Three Guarantees†is 100,000 kilometers for 2 years, and the lowest is only 6 months or 30,000 kilometers.
These policies are all business policies introduced by companies in order to win the market, and most of them are limited “warranty†or “guaranteeâ€. They are still a certain distance away from the real “Three Guarantees†of automobiles, and they naturally go against the binding force of national laws and regulations. Far away.
Reason: The car environment is complicated
When asked about the effect of various manufacturers’ service policies on the protection of the rights and interests of commercial vehicle consumers and the complexity of the “three guarantees†for commercial vehicles, they all called “difficultâ€. After all, the use of commercial vehicles and household cars is different. It involves the carrying and pulling of goods. The owner, the subject of use, and the appraisal are complicated. The commercial vehicle "Three Guarantees" process is not optimistic.
According to the newspaper’s observation, prior to the introduction of the new “Three Guarantees†policy, the AQSIQ had specifically addressed issues such as the recall of automobiles and the implementation of the new “Three Guarantees†regulations, bringing together 20 auto companies to hold symposiums to hear companies. opinion. Among them, there are representatives of commercial vehicle companies, including China National Heavy Duty Truck.
But the final result is that the "Three Guarantees" still has no commercial vehicle.
How difficult is it for commercial vehicles to implement the policy of "repair, replacement, and return"? "Commercial vehicles 'Three Guarantees' is extremely complex and involves a wide range of fields. No matter whether it is at the national or industrial level, there are few related studies. At least the car companies have not carried out any careful work." Yang Zaichen, an industry analyst, evaluated the current commercial vehicles in China. The "three guarantees" are extremely lagged and it is difficult to introduce relevant policies.
Impact: The impact of bad products on the market
The complex environment of commercial vehicle vehicles is one reason, but it cannot be used as an excuse for the government to delay the introduction of the “Three Guaranteesâ€. Without legal restrictions, not only the rights and interests of consumers cannot be guaranteed, but the competitive environment of the entire commercial vehicle market is also affected.
The most serious problem brought about by the lack of the “Three Guarantees†rule is that some enterprises with poor product quality, backward technology, and backward production capacity can use low-quality and low-priced products to hit the market, give the industry healthy development and excellent enterprises’ production and operation. Bring serious negative effects.
"Commercial vehicles and passenger vehicles are two completely different concepts. Actually, the consequences of the untimely handling of commercial vehicle quality problems will be more serious. From this perspective, it is only a matter of time before commercial vehicles introduce the 'Three Guarantees' policy." Tan Xiuqing, vice president of Shandong Automotive Industry Group, analyzed.
It is understood that as of now, Great Wall Motor, Jianghuai Automobile, Zhengzhou Yutong and other auto companies have established databases, information statistics systems, and traceability systems covering all aspects of incoming materials information management, vehicle logistics information management, and customer file information management. To ensure accurate recall of recalls.
The implementation of the New Deal can bring benefits to the long-term development of the automotive industry, and it will help strengthen the informationization of enterprises and help strengthen the management of product traceability. However, our country’s legal system still lags behind in protecting the rights and interests of commercial vehicle users. We hope relevant departments can pay attention to this issue and allow commercial vehicles to enjoy “Three Guarantees†treatment.